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We already do credit monitoring - is there a point to using Milo?First off, give yourself a quick high five because credit monitoring is a critical piece of the mortgage retention stack. That said, it's not the only piece. Credit monitoring is like the goalie in soccer (OK, pick your sport) - serving as a last line of defense against customer churn. Milo plays every other position on the field - using conversion-optimized home value reports and white labeled home search to play offense with your customers (creating intent and deal flow) and using the industry's most powerful early-intent customer monitoring to play defense (flagging potential opportunities and activity weeks before the credit pull). So - keep your goalie, but make the additional investment in a team that can win you 7x more business.
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How does Milo compare to HomeIQ or Homebot?Homebot and HomeIQ are great systems for sending home value reports, but here's a few reasons why many of their previous customers are now moving to Milo. Conversion - Milo triples the proactive client inquiries vs. leading home value report solutions. Branding - Milo is fully white labeled to the lender and loan officer. Your customers will never see our brand, improving recall and referral business. Custom Ad Banners - Every lender on Milo can configure their own ad banners to promote anything they want to their clients as they browse their report. Home Search - Milo shows your clients listings they may like and includes a fully white labeled home search portal where each engagement is tracked. Intelligence - We monitor your clients on your behalf - both on your branded Milo environment, and across the web, to let you know when your clients are back in the market to buy, sell, or refinance weeks before their credit gets pulled. Oh, and did we mention that our customers are averaging a 697% ROI?
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After signing up, how long until we go live?The answer to that question depends on you - we are generally able to configure your branded environment and be ready to send your first batch of reports within one week of receiving your client database - sometimes sooner. The bottleneck is typically how long it takes you to get your database together. If you already have one from a previous system you used, your company, or a CRM export, that's all we need! For enterprise accounts, we prefer to do a training for your loan officers prior to kicking things off. This may add another week or so.
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How big of a database should I have?There is no minimum, but we care deeply that you feel this is the best investment you've made in your business. Given that Milo primarily works out of your existing database, the more contacts we have, the higher ROI you can expect. Generally, we advise at least 250 contacts to get an optimal return. 500+ is even better.
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